RETURNS POLICY Last updated 21.01.2021 We do everything in our power to ensure that our customers are 100% satisfied with their purchase. However, if you are not completely satisfied for any reason, you may return it to us for a full refund or store credit, minus shipping costs. Please see below for more information on our returns policy. RETURNS All returns must be postmarked within 30 days of the purchase date. All returned sachets must be unopened and undamaged and at least 2 months within the Best Before date. You can return all or part of your order and will receive a refund or store credit according to the quantity returned, minus shipping costs. RETURNS PROCESS To return an item, place the item securely in its original packaging and mail it to the following address: Ebern Snares Gade 5, 1th 1725 Copenhagen Denmark Attn: Returns REFUNDS After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. EXCEPTIONS For defective or damaged products, please contact us at [email protected] to arrange a refund or exchange. QUESTIONS If you have any questions concerning our return policy, please contact us at [email protected].